Subscription Policy
At Cloud Hidden, tea is more than a drink - it’s a ritual, a moment of presence, a connection to something deeper. Our new subscription service ensures that your favourite dark, light, and amber teas arrive effortlessly at your doorstep, just when you need them. No lock-in contracts, just ease. Choose delivery every 1, 2, or 3 months and enjoy a special subscriber’s discount. A seamless way to sustain your practice, sip by sip.
How It Works
Subscribing to Cloud Hidden teas is effortless, just like the ritual itself.
- Experience the full spectrum of tea. Choose your favourite Dark, Light, or Amber blend, or discover them all, delivered every 1, 2, or 3 months.
- Enjoy exclusive savings on subscription orders.
- Your subscription will renew automatically based on your selection, with payment processed before each shipment.
Managing Your Subscription
We believe in flow and flexibility. You can update your subscription anytime by logging into your account [here]. From there, you can:
- Pause or skip an upcoming shipment.
- Adjust your delivery frequency.
- Update your shipping address or payment method.
- Cancel anytime - no commitments, no complications.
Shipping & Billing
Subscription orders are processed and shipped according to your chosen schedule. Payments are automatically processed before each shipment. You’ll receive an email confirmation before your next billing cycle.
Cancellations & Refunds
You can cancel anytime before your next billing date to avoid being charged. Since each order is freshly prepared for you, we’re unable to offer refunds once your tea has shipped. Please ensure any changes or cancellations are made before your next billing cycle.
Need a hand?
We're here to support your tea ritual. If you have any questions or need guidance, reach out at info@cloudhidden.com.au we’ll be happy to help.